Terms and Conditions -

The Nitty Gritty!

Welcome to House of the Hollyhocks!

These terms and conditions outline the rules and regulations for the use of House of the Hollyhocks's Website, located at https://houseofthehollyhocks.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use House of the Hollyhocks if you do not agree to take all of the terms and conditions stated on this page.

TERMS & CONDITIONS

Client undertakings

The client promises to respect the property at all times and will ensure the use the property is for the purpose of a private holiday residence and not for any other purpose. The Client must not use the property or any part of it for any improper, immoral or illegal purposes.

The use of the amenities where offered such as pool etc, is entirely at the user’s risk and the hosts will not accept responsibility for injury to any member of the Party.

The Clients shall not (nor allow others to) cause nuisance or annoyance to the Hosts or any neighbours.

The Clients must report to the Hosts any disrepair or defect in respect of the property or the fixtures and fittings and report any failure of mechanical or electrical appliances as soon as they are identified so they may be addressed as soon as possible.

All members of the Clients party are expected to have comprehensive travel insurance and shall be responsible for the security of their own personal possessions for the duration of their stay.

Host undertakings

The Hosts where possible will meet the clients upon arrival (unless by prior alternative agreement) and will provide a full tour and demonstration of the main facilities of the property.

The Host ensures that for the duration of the property, the stay will be for the private and wholly exclusive use of the Client and no other party.

The Host will endeavour to ensure that all facilities are in the best possible condition – anything that is identified by the Client as being damaged or not fit for purpose by the Client must be notified quickly so the Host may attend to this quickly.

Reservation & payment

Payment terms

Reservation is mutually agreed by email and will only be confirmed upon receipt of the booking deposit.

Payments are accepted by bank transfer and bank payee details will be advised by email during the pre-confirmation process.

The payment schedule is as follows:

• Reservation deposit payable at the time of booking agreement of 25% of the rental fee

• 75% payment of balance due 8 weeks before arrival

Cancellation terms

Written notice of cancellation must be provided to the Host as soon as possible. Email notice is acceptable.

Cancellation by the Client:

• 100% refundable if cancellation occurs 28 days before the rental commencement date

• 50% refundable if the cancellation occurs between 14 days and 28 days before the rental commencement date

• Non-refundable if cancellation is notified earlier than 14 days before the rental commencement date

Cancellation by the Host

The Host will reserve the right to make a cancellation owing to circumstances reasonably unforeseen before this agreement.

• 100% of the rental value (or monies paid to date) will be made within 14 days of the cancellation being served by the Host.

In such event, all reasonable and irrecoverable sums incurred by the Client will be indemnified by the Host.

Liability & insurance

The Host agrees to provide the property in good order. The Host also agrees not to interrupt or interfere with the Client’s right to quiet possession and enjoyment of the property. The Host does not accept liability for circumstances amounting to force majeure and will use their best endeavours to arrange prompt repairs where needed.

The use of the amenities where offered such as pool etc., is entirely at the user’s risk and the Host will not accept responsibility for injury to any member of the Client’s party.

The Host warrants that the property is fully insured for private and public liability.

The Host accepts no liability of loss or injury to the Client as a result of actions by the Client.

The Client warrants that they hold their own comprehensive travel insurance.

Security bond

Within at least 14 days before arrival, the Client agrees to pay a fully refundable security bond of €1,000. The Client agrees that the Host utilise the Bond to over any breakage, damage or loss caused by the actions of any of the Client’s party up the value of the Bond.

The Host must advise the Client without delay of any charges that are to be applied. The exact value of the charges may be calculated after the notification to avoid delay of the notification.

Additionally, the Clients remain liable for the full value of any breakage, damage or loss of property should this exceed the value of the Bond.

The Host warrants to refund the security bond within 7 days of the final notification of inspection following the Client’s departure. Typically, we expect this to be within 10 days of the Client vacating the property.

Check in/out times

Unless by prior agreement, the check in/out times will be as follows:

Check in at or after 16:00 on the date of arrival

Check out at or before 10:00 on the date of departure.

We will try to be flexible with these times where required but due to tight turnaround times this may not always be possible and we thank you for your understanding.

Sorry, no pets allowed.

OUR PRIVACY POLICY

This website is operated by House of the Hollyhocks. This privacy policy sets out how any information that you give this website is used and protected by us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 07/12/2024.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

By using our website, you signify your acceptance of the terms of our privacy policy. If you do not agree to the terms of our privacy policy, please do not use our website. Your continued use of our website following the posting of any changes to our privacy policy will mean that you accept those changes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which websites place on your computer’s hard drive. The cookie helps analyse web traffic or to personalise your experience when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies are required for certain parts of this website to function – such as contact forms, order forms and booking systems.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic, what devices users use to access our website, how they discovered the website; this allows us to improve our website and to tailor it to customer needs. We only use this information for anonymised statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you explicitly share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your data

When you make a purchase through this website (or by telephone or email) we collect and store information that is required to process your payment, to plan and deliver the service, and to meet our legal requirements to regulatory bodies with oversight of our operations. We pass information to our credit/debit card company for the purposes of payment processing but we do not retain any of your card details.

If you opt-in to receiving marketing mailings we will store your details on a list with a 3rd party email marketing company. You can withdraw your consent to receiving marketing mailings at any time and your details will be removed from this list. We do not add your details to any marketing database unless you specifically opt-in, and we never share any personal data with 3rd parties, apart from the exceptions mentioned above.

We take care to store all customer data securely, on password protected terminal and servers, and with encryption where appropriate. We will notify you if we ever suffer a data theft or data security breach. You have the right to request a copy of the data we hold on you. You have the right to request erasure of data we hold on you, with which we will comply apart from where it would contravene our legal responsibilities.

Processing Purposes

We use your personal data for the following purposes:

Reservations: We use your personal data to complete and administer your online reservation.
Customer Service: We use your personal data to provide customer service.
Guest Reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travellers to pick the accommodations that suits them best. If you submit a guest review, your review may be published on our website or social media platforms.
Marketing Activities: We also use your data for marketing activities, as permitted by law. Where we use your personal data for direct marketing purposes (e.g. commercial newsletters and marketing communications on new products and services or other offers we think may be of interest to you), we include an unsubscribe link that you can use if you do not want us to send messages in the future.
Other Communications: There may be other times when we contact you by email, mail, phone, or texting, depending on the contact data you share with us.
There could be a number of reasons for this:
We may need to respond to and handle requests you’ve made, i.e.
If you haven’t finalised a reservation online, we may email you a reminder to continue with your reservation. We believe this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or filling in all the reservation details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe this additional service is useful to both parties, as we will be able to improve our website based on your feedback.
Analytics, Improvements, and Research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research (including to third-parties) in anonymous, aggregated form. We use your personal data for analytical purposes to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.
Security, Fraud Detection, and Prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisers.
Legal and Compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s), or to comply with lawful requests from law enforcement insofar as it is required by law.
If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Your consent

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: enquiries@houseofthehollyhocks.com

Users under 18 years of age

Any user under 18 years of age must have their parents’/guardians’ consent to use our website. Users without this consent are not allowed to provide us with personal information.

Questions and updates to your information

The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: enquiries@houseofthehollyhocks.com, or write to us at: House of the Hollyhocks, 84 Route de Vibrac, 17210, Merignac, France

You can also telephone us on: +33 672 10 15 66 and we will correct any information found to be incorrect.

Alternatively, if you don’t want us to hold your data anymore, please also contact us via email or write to us at the above address.

You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.

License:

Unless otherwise stated, House of the Hollyhocks and/or its licensors own the intellectual property rights for all material on House of the Hollyhocks. All intellectual property rights are reserved.